ATS Keywords for Hospitality Jobs (Complete 2026 List)

Hotel groups, restaurant chains, and event management companies use ATS systems to screen for brand experience, property management system proficiency, and guest satisfaction metrics before any hiring manager reviews applications. A hotel general manager who doesn't mention "RevPAR," "NPS," "Opera PMS," or their brand standards experience may be filtered out despite strong operational results. Hospitality resumes require the precise vocabulary of guest experience, revenue management, and property operations.

Operations & Revenue

RevPARADROccupancy RateRevenue ManagementGOPF&B RevenueRooms DivisionFront Office OperationsHousekeeping ManagementP&L Management

Property Management Systems

Opera PMSMarriott CI/TYDelphi FDCIdeas G3 RMSMaestro PMSFOSSELightspeedToast POSOpenTableTripleseat

Guest Experience & Events

NPSTripAdvisor ReviewsGuest SatisfactionBrand StandardsEvent ManagementCatering OperationsConference ServicesMICELuxury Service StandardsForbes Travel Guide

Soft Skills

Guest RelationsStaff DevelopmentCrisis ManagementUpsellingCultural SensitivityMulti-department CoordinationVendor Negotiation

How to Use These Keywords

✓Always include your RevPAR improvement, ADR performance vs. comp set, or guest satisfaction scores.
✓Name the hotel brand you worked under—Marriott, Hilton, Hyatt, Four Seasons, or IHG require different brand fluency and signal different service tiers.
✓Include your PMS platforms explicitly—Opera is the most common, but boutique properties use Maestro, Mews, or Cloudbeds.
✓For F&B roles, include revenue managed, covers served, and cost of goods managed to quantify scope.